Coronavirus (Covid-19) Update
Dear Friends and Guests of Naterow Africa,
With the continued impact of COVID-19 on global travel and the ever-changing circumstances, the Naterow Africa team is focused on the safety of our guests, both current and future. The guidance is changing fast, but our approach to supporting you remains the same.
To date, our team has been working tirelessly to assist all our booked travellers in deferring their trips out to 2021 in order of departure. At this time it’s imperative to have things to look forward to!
We’ve been heartened to witness 95% of our clients deferring their trips, a very important element in ensuring our partner lodges and camps continue their conservation efforts and support the communities in which they operate. They play a very important role in everything from managing anti-poaching to employing sometimes whole families, and with our travellers rescheduling their trips, these important initiatives remain.
If you are due to travel in July and we have not been able to connect with you yet, please contact your Africa Safari Expert immediately to talk through the options available to you.
If you are traveling from 1st August to end August our goal is to be in touch with you over the next few weeks.
For any clients outside of this time frame please feel free to get in contact with your Africa Safari Expert who continues to be your point of contact before, during and after your travels.
Since 2010 we have successfully navigated various crises and global disruptions and are committed to creating once in a lifetime trips while supporting conservation, communities, and sustainability in Africa, now more than ever.
Regards,
The Naterow Africa Team
AMENDMENT TO THE NATEROW AFRICA TERMS AND CONDITIONS FOR BOOKINGS MADE DURING COVID-19
For all new bookings made with Naterow Africa between 1 July 2020 and 31 December 2020 the following cancellation and refund policy will apply:
1) 100% refund if cancelled up to 65 days prior to travel.
If COVD-19 travel restrictions are in place in your country of residence or destination and/or other clear restrictions on your ability to travel due to possible complications associated with COVID-19, you are able to cancel your Naterow Africa itinerary without cancellation fees up to 65 days prior to travel **. This is applicable to all trips booked for travel before 31 December 2021.
2) Travel Insurance
We recommend that all customers purchase fully comprehensive Travel insurance to cover their investment into their African itinerary. While Naterow Africa are not able to advise clients on which insurance product will meet their individual needs, Naterow Africa partners with a highly recommended Travel Insurance broker, namely 1EarthTravelProtection.
Naterow Africa cannot be held liable to losses sustained due to medical expenses or cancellation penalties agreed to by you in booking your African itinerary.
Our financial guarantee to you
Naterow Africa has always been scrupulous in ensuring protection of client funds received upfront to travel, be it the client’s deposit paid or the remaining balances to enjoy their African vacation.
These client funds received have always been and continue to be ringfenced monies that the business does not / has not interact(ed) with.
To assuage you further, our monthly financial reporting to our Board specifically highlights all client funds received and is closely observed for compliance.
** This is applicable to land-based services within our flexible partner list. Should you wish to travel with partners that do not fall within the above mentioned list, our African Safari Experts will clarify the exact terms and conditions of the underlying offering.